RETURNS
WE DO NOT ACCEPT RETURNS ON ANY ITEMS.
EXCHANGES
WE OFFER EXCHANGES AND STORE CREDIT FOR OUR FULL-PRICED ONE-OF-A-KIND PIECES ONLY, UNLESS SPECIFIED OTHERWISE AT CHECKOUT.
AT THIS TIME, WE ONLY OFFER PREPAID SHIPPING EXCHANGES WITHIN CANADA. IF YOU ARE LOCATED OUTSIDE OF CANADA AND WISH TO EXCHANGE, YOU ARE RESPONSIBLE FOR ALL SHIPPING FEES.
WE ONLY OFFER A PREPAID SHIPPING LABEL ONCE ON THE SAME TRANSACTION. IF YOU WISH TO EXCHANGE A SECOND TIME, YOU WILL BE RESPONSIBLE FOR ALL SHIPPING FEES.
EXCHANGES MUST BE INITIATED WITHIN 14 BUSINESS DAYS STARTING FROM THE DAY YOU RECEIVE YOUR ITEM(S).
ITEM(S) EXCHANGED MUST BE UNWORN, UNWASHED, AND IN THEIR ORIGINAL PACKAGING, INCLUDING THE TAGS.
TO INITIATE AN EXCHANGE, PLEASE EMAIL US AT RACHELNSUDBURY@GMAIL.COM.WE WILL REPLY TO YOUR EMAIL WITH A SHIPPING LABEL.
FINAL SALE ITEMS
ALL MADE-TO-ORDER PIECES ARE FINAL SALE.
ALL CUSTOM ORDERS ARE FINAL SALE.
ALL SALE ITEMS ARE FINAL SALE.
ALL INTIMATES, INCLUDING SOCKS AND TRUCKER HATS, ARE FINAL SALE.
ELIGIBILITY FOR EXCHANGES
TO BE ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT, THE ITEM(S) MUST MEET THE CRITERIA OUTLINED ABOVE.
PLEASE NOTE THAT WE RESERVE THE RIGHT TO REFUSE EXCHANGES FOR ITEMS THAT DO NOT MEET THESE CRITERIA OR ARE RETURNED BEYOND THE SPECIFIED TIME FRAME.
PROCESS FOR EXCHANGES
ONCE WE RECEIVE THE ITEM(S) FOR EXCHANGE AND VERIFY THAT THEY MEET OUR CRITERIA, WE WILL PROCESS THE EXCHANGE OR ISSUE STORE CREDIT.
IF THE EXCHANGED ITEM IS OF GREATER VALUE, THE CUSTOMER WILL BE RESPONSIBLE FOR PAYING THE PRICE DIFFERENCE.
IF THE EXCHANGED ITEM IS OF LESSER VALUE, THE REMAINING BALANCE WILL BE ISSUED AS STORE CREDIT.
